INSTANT DELIVERY - SATISFACTION OR REFUND

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FAQ - Frequently Asked Questions

  • What is an ESD license?

ESD is the acronym for Electronic Software Delivery:  indicates software that is only available in the form of a digital download, without any physical media (therefore no installation box and / or CD).

By reducing the costs of packaging and shipping, you have more competent prices. The circulation of ESD licenses is allowed by European standards and sold pursuant to Directive no. 2009/24 / EC and C.E.C. 128/2011 Regulation of the European Court C-128/2011.

  • Are the products original?

Yes, each product is original and can be activated at any time. You will also have assistance with any kind of problem during installation and activation.

  • How do you manage to have such competitive prices?

We have open license agreements with Microsoft,McAfee and Norton, so we have a lot of licenses at much lower prices than buying them individually.

  • How can I contact you in case of problems?

For any problem you can contact us via:

E-mail: assistance@edoshop.net

Whatsapp: +39 3517095651

Alternatively you can fill out this form: contact us .

  • What payment methods are available?

It is possible to pay with any credit, debit or prepaid card with a circuit: MasterCard, Maestro, Visa or AmericanExpress.

Possibility of payment directly via Google Pay or Apple Pay.

We also accept PayPal or bank transfer (contact us to pay by bank transfer).  

Pagamenti - FAQ

  • How long does it take for the code to arrive by email?

The delivery of digital licenses is immediate, the activation code will be sent by e-mail with relative instructions after payment. 

  • When does the license end?

Microsoft Windows 10 Pro: the license is perpetual, does not expire and can be reinstalled on the same device in case of formatting. 

Microsoft Office Professional Plus: the license is perpetual, does not expire and can be reinstalled on the same device in case of formatting. 

McAfee: the license lasts for 1 year. It can be reinstalled on the same device in case of formatting. 

  • Is it eligible to upgrade from Windows 10 Home to Windows 10 Pro? 

Yes, the Windows Home version can be upgraded to Windows 10 Pro simply by purchasing our key.

  • Can I activate an already installed copy of Microsoft office?

No, to activate our product keys you need to uninstall each version of Office on your device.

  • Can I upgrade from Windows 8 to Windows 10 without having to format?

Yes, just go to the website of the Microsoft and download the update setup and then enter our product key.

  • Is it possible to have a quote if I buy large quantities?

Yes, we collaborate with individuals and companies that require large quantities of licenses, in order to obtain a tailor-made quote contact us by filling out this module, specifying which software you need and the relative quantities.

  • Do I need to keep the license key?

It is advisable to keep the license code as in case of formatting, the software will require you to enter it again for reactivation.

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